Complaint handling

Complaint submission form

Amazepack Manufacturing sp. z o.o. • in accordance with the General Terms of Sale (§ 3)

Complainant details All fields required

Company name *

Submission date *

Contact person *

Phone number *

E-mail address *

Order and delivery details § 3(9) GTS — all fields required

Order number *

Invoice number *

Delivery date *

Date of receipt of goods *

More than 7 calendar days have passed since the receipt of the goods — pursuant to § 3(7) of the GTS, the complaint may not be considered.

Product name / index *

Quantity ordered *

Quantity under complaint *

Batch / LOT number *

Storage location *

Detailed description of the reported defect § 3(9d) GTS — select at least one defect type

Dimension out of tolerance Print / colour defect Gluing defect Grammage / weight defect Mechanical damage Contamination Quantity discrepancy Other (describe below)

Select at least one defect type.

Defect description

Dimensional tolerances per GTS § 2(16) — for reference

Without die-cutting	+/− 3 mm
With die-cutting	+/− 0,1 mm
Gluing (gluing point)	+/− 3 mm
Grammage	+/− 5,0%

Measurements (optional — for dimension / grammage defects)

Nominal dimension

Deviation

Measured dimension — min.

Measured dimension — max.

Measurement method

Measuring instrument

Photo documentation and materials § 3(9e) GTS — max. 5 attachments

Drag files here or choose from disk

Max. 5 files, up to 10 MB in total — JPG, PNG, PDF, DOC, XLS, ZIP

Attached 0 of 5 files

Recommended: at least 3 photos of the defect (overall view, close-up, photo with a ruler / scale) and a photo of the label or collective packaging showing the batch number. You may also attach measurement results (sheet, report).

A physical sample is available (handover to be agreed with the Seller)

Expected resolution of the complaint Select one option

Replacement of the goods with defect-free ones Refund of the value of the goods under complaint Other

Select the expected resolution of the complaint.

Describe the expected resolution *

Declaration and signature All fields required

The goods were inspected immediately upon receipt, within 7 calendar days (§ 3(7)).
The goods under complaint are properly secured and stored in an unchanged condition (§ 3(12)).
I have ceased any further use, processing and resale of the goods under complaint (§ 3(11)).
I undertake to pay for the delivered goods within the period indicated on the invoice, irrespective of this complaint (§ 3(13)).

I confirm that the above declarations (points 1–4) are true *

City / town *

Date *

Full name *

Position *

Completing the above fields and submitting the form is equivalent to signing the declaration (no stamp required).

Personal data provided in this form is processed by Amazepack Manufacturing sp. z o.o. for the purpose of handling the complaint — in accordance with the Privacy Policy.

The complaint will be sent to: biuro@amazepack.pl

Complaint submission form

Complainant details All fields required

Order and delivery details § 3(9) GTS — all fields required

Detailed description of the reported defect § 3(9d) GTS — select at least one defect type

Dimensional tolerances per GTS § 2(16) — for reference

Photo documentation and materials § 3(9e) GTS — max. 5 attachments

Expected resolution of the complaint Select one option

Declaration and signature All fields required

Complaint submitted